No ‘Quick Fix’ for Staff Shortages

So-called quick fixes to address staff shortages in the hospitality sector, such as issuing more permits to bring in non-EU workers, are only going to add to long-term problems in the industry, an Oireachtas committee has heard.

Dr Deirdre Curran, a lecturer at NUIG who has conducted research on the industry, said that the pandemic has exacerbated problems already present within the industry and that the situation has worsened for many who have stayed in the sector. "The workers who have stayed are having to work way harder, with longer hours,"  she said, "They are training in new recruits who might only stay for a week."

She told the Oireachtas Tourism Committee that inflation and the cost of living is also adding to stress levels for workers within hospitality, as is the “sky high” price of hotels which is adding to customer expectations in an industry that is short staffed.

Dr Curran said that her research reported instances where staff had been emotionally and physically abused and stressed the importance of listening to workers in the industry when proposing changes.
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