Killarney's five-star Aghadoe Heights Hotel and Spa has become the first hotel in Co. Kerry to be awarded 'China Ready' accreditation by the Chinese
Outbound Tourism Research Institute (COTRI).
“Understanding our Chinese guests cultural needs is absolutely pivotal to their overall experience of Ireland,” said Aghadoe Heights general manger Niall Coffey.
Staff at Aghadoe Heights completed specialist training modules that covered areas such as Chinese tourist profiles, communication and language, sales and marketing, and product and service needs as well as information on the background of Chinese tourists coming to Ireland. A written test forms part of the individual certification process, which allowed the team to enhance their products and services to ensure that they meet the specific needs of the Chinese guest in all areas of hospitality.
Dr. Tony Lenehan, executive director of COTRI in Ireland, attended a small gathering to celebrate this achievement and to personally award each team member with their certificate. He was joined by IHF Kerry branch chairperson Niamh O’Shea and Marie Healy of Failte Ireland.