Mary Hall, Kevin Brown and Martin Potts of Failte Ireland are pictured  with chefs from some of Dublin’s top hotels and restaurants at the graduation ceremony of the ‘Departmental Management and Supervisory Programme’.

The programme is based on an experiential learning design, building on the previous experience of participants. Tutor input, group discussion, self-reflectio

n, development questionnaires, case studies and the practical transfer of learning through an interim work-based project will ensure a challenging and positive learning outcome for supervisors, their teams and the business.

The four day intensive course focuses heavily on setting and measuring Quality Standards and the implementation of these standards through the supervisor/ manager.  There is increasing evidence that people management is positively related to superior organisational performance and this course provides participants with the principles and practices of supervisory management.

Many organisations find themselves in a position where their supervisors, whilst demonstrating a high degree of technical skills, often lack key management skills which are essential to becoming an effective supervisor.  Supervisors need to be able to lead, delegate, communicate, motivate and build teams. These are not skills which they either have or don’t have; they are skills which need to be learned. It is widely accepted that it is the responsibility of any organisation to enable their supervisors to develop in a range of management skills if they expect them to operate effectively, and efficiently.

The programme will be rolled out nationally in the next week across all fields of the food and beverage industry with both industry specific and internal courses being conducted.