Award for Tourism Standard
The National Standards Authority of Ireland (NSAI) has received a top international award for a new innovative

standard for the tourism sector.
I.S. 373:2013 ‘Universal Design for customer engagement in tourism services’ helps tourism providers to make their
Published by NSAI in 2013, this standard was a collaborative project between the National Disability Authority, the Equality Authority and Fáilte Ireland. 2015 was a record year for tourism in Ireland, with 8.6 million overseas visitors. That is one million more tourists in Ireland, compared to 2014.products or services more accessible, by improving various types of communication, such as written, verbal and electronic. This Irish standard and free toolkit, the first of its kind in the world, enables tourism providers to communicate more effectively with a wider range of tourists, helping to improve customer services and increase revenue.













